When will I receive my order?

The arrival date of your order is contingent upon the item availability and the shipping method chosen during checkout. Please consider that only business days should be counted when estimating your arrival date, excluding Saturdays, Sundays, and holidays as non-shipping days. EXIMUS® cannot guarantee carrier performance against unexpected delays or during peak shipping seasons and holidays.

How can I track my order?

Orders can be tracked via the Tracking # provided to you.

What shipping carriers do you use and what are my options?

We ship your order using reliable carriers such as FedEx, UPS, or USPS. If you need expedited shipping, we offer options at checkout for an additional cost.

Do you accept backorders for items that are out of stock?

Although we do not accept backorders, we continually update our inventory to meet your needs. If an item is currently out of stock, we recommend checking back regularly or contacting us directly at for further assistance.

Do you ship internationally?

Yes, we currently ship internationally to Canada and Mexico, but shipping charges will apply.

Do you ship to P.O. Boxes?

No, we do not ship to P.O. Boxes.

What is your Return and Refund Policy?

Items bought from can be returned for a refund within 30 days from the purchase date. Refunds are typically processed within 10 business days after EXIMUS® receives the returned item. Return shipping charges are the customer's responsibility. If you purchased an EXIMUS® product through an authorized retailer, kindly adhere to their refund policy. For further details, please visit our Refund Policy Page.