Frequently asked questions
How secure is my credit card and personal information?
Our online shop is powered by Shopify, one of the largest e-commerce platforms in the world. Rest assured that safeguarding your privacy and ensuring a secure online experience are our utmost priorities. Stringent measures have been implemented to safeguard your credit card and personal information, guaranteeing their protection.
Do you offer free shipping?
Yes, standard shipping is free for all orders in the Continental United States.
How will I know if I have successfully completed my order?
Upon successfully placing your order, an email confirmation will be sent to you within 15 - 30 minutes. If you do not receive the email, please reach out to our dedicated customer service team. Kindly check your spam/junk folder before contacting us.
When will my order ship?
Orders placed before 12pm EST Monday-Friday (excluding holidays) will ship within 24 hrs. If your order is placed after 12pm EST on Friday, it will be processed the following Monday.
Where does my order ship from?
Our warehouse address: 1314 N Nias Ave, Springfield, MO 65802
Our fulfillment center serves as the hub for efficient order processing and shipment. With a strategically chosen location, we ensure prompt fulfillment and timely delivery of your purchases. Rest assured that our dedicated team works diligently to provide you with a seamless and satisfying shopping experience.
When will I receive my order?
The arrival date of your order is contingent upon the item availability and the shipping method chosen during checkout. Please consider that only business days should be counted when estimating your arrival date, excluding Saturdays, Sundays, and holidays as non-shipping days. EXIMUS® cannot guarantee carrier performance against unexpected delays or during peak shipping seasons and holidays.
How can I track my order?
Orders can be tracked via the Tracking # provided to you.
What shipping carriers do you use and what are my options?
We ship your order using reliable carriers such as FedEx, UPS, or USPS. If you need expedited shipping, we offer options at checkout for an additional cost.
Do you accept backorders for items that are out of stock?
Although we do not accept backorders, we continually update our inventory to meet your needs. If an item is currently out of stock, we recommend checking back regularly or contacting us directly for further assistance.
Do you ship internationally?
Yes, we currently ship internationally to Canada and Mexico, but shipping charges will apply.
Do you ship to P.O. Boxes?
No, we do not ship to P.O. Boxes.
What is your Return and Refund Policy?
Items bought from buyeximus.com can be returned for a refund within 30 days from the purchase date. Refunds are typically processed within 10 business days after EXIMUS® receives the returned item. Return shipping charges are the customer's responsibility. If you purchased an EXIMUS® product through an authorized retailer, kindly adhere to their refund policy. For further details, please visit our Return and Refund Policy page.